The COVID-19 pandemic has put immense pressure on businesses of all kinds to speed up their digital transformation efforts like never before, and this also holds true for the telecommunications industry. As employees shifted to working from home with an uncertain future, little planning, and low resources, customer satisfaction and business efficiency suffered a great deal. With more and more complaints about poor services piling up, it is evident that traditional methods are no longer enough for telecom to survive in today’s digitalized world.
In the current uncertain climate, many telecom services are turning to no-code solutions to help them find their way through this fast-paced technological game, and to great success. In this blog, we’ll be taking a deep dive into why no-code solutions are a necessity in accelerating telecom transformation.
No-Code In The Telecom World
When software is built using code, a well-curated team of experts with experience in programming is needed, and the process is long, complicated, and expensive. With no-code platforms, teams of all kinds can deliver functioning applications without any prior knowledge or expertise in coding.
This not only helps relieve the extra burden on programming teams but makes the process simpler and quicker, allowing telecom services to scale quickly. It enables organizations to quickly adapt and make necessary changes to meet evolving customer demands, boosting customer retention and drawing up greater profits in the long run.
To sum it up, no-code solutions can be used in the telecom sector in three major ways:
- In upgrading outdated legacy systems and providing better customer service,
- Constructing functional and well-rounded business applications with half the time and technical knowledge, and
- Deploying complex projects in shorter timeframes, owing to the simplistic no-code approach.
What The Numbers Say
Creatio looked into the state of no-code in the telecommunications industry, and their findings show that it holds great potential for the future. The report showed that no-code development can be 10 times as fast as traditional development, which can be a huge boost for services that take up this opportunity. The report also concluded that no-code solutions help telecom services to escape traditional IT constraints, allowing teams to get hands-on with process innovations and developments, and paving the way for greater automation over time.
The Advantages Of No-Code In Telecom
Recent surveys have shown that almost 45% of telecom operators have embraced some semblance of no-code solutions into their processes, with over 32% planning to integrate no-code in the near future.
With such a significant number of operators having implemented no-code solutions to enormous success, it is clear that awareness regarding the benefits of no-code is growing. Below, we’ve summarized some of the major advantages of no-code in the telecommunications sector.
Increased Collaboration
The IT departments and non-technical teams in telecoms generally experience a communication gap. This problem is effectively countered with no-code solutions. They enable non-technical members to work closely with the programming teams, being more collaborative and ultimately contributing to the same goal- better customer service and improvement in business procedures. No-code solutions serve as the perfect ground for those with better knowledge of customer behavior to get hands-on in application development without having to undergo technical training, uniting the business in one goal and delivering optimal results.
Digital Acceleration
With the entire business world scrambling to automate its processes and embrace newer technology, we are slowly shifting from digital transformation to digital acceleration. With traditional programming practices, digital acceleration is near impossible to achieve.
Embracing no-code solutions is the easiest way to move towards digital acceleration and keep up with increasing competition and ever-changing customer demands. Be it through mobile apps or self-service platforms, the no-code model allows even non-technical teams to do their jobs more efficiently, delivering innovative solutions without writing complicated strings of code. It empowers employees with the right tools they need to improve how they interact with customers, providing a streamlined, memorable customer experience across all platforms.
This makes no-code technology instrumental in accelerating telecom transformation in the future. While meeting tough digital transformation goals can seem very challenging, especially due to the setback caused by the pandemic, adopting no-code technology is the first step towards changing your transformation efforts for the better.